Returns
We endeavor to provide the best possible quality products, however there are times when it is out of our control, please check your order carefully on opening. If you are not satisfied with your order, we are happy to exchange it for you or refund the purchase price as long as the following conditions are met:
- Notify us within 7 working days to receive approval to return
- Return the item in unopened original packaging (return shipping cost is your responsibility)
- Copy of original invoice/ proof of purchase to be provided.
- Please note if it’s a change of mind you will need to pay the return postage
Damage and defects
We wrap and protect your items to the best of our ability. However, if your item is damaged during shipping, please contact us as soon as possible to advise us of the nature and extent of damage. We may require photos
No warranty/refund/return is offered or provided unless faulty/damaged upon first opening.
Products must be used in accordance to instructions, by children of an appropriate age for the product, and under adult supervision.
Valley View Products will not accept any responsibility for unsuitable use of any product, including but not limited to, misuse against instructions/intended use or lack of adult supervision.